A failure at this step is logged in %AppData%\Microsoft\Teams\logs.txt. The goal of this step is to get the download link. Teams makes a web request and includes the current app version and deployment ring information. Both methods use the following sequence of events. ) menu next to their profile picture and selecting Check for updates. Teams can automatically start the update process (depending on the policy) or users can manually check for updates by going to the ellipsis (. These log files contain personally identifiable information (PII) so they're not sent to Microsoft. It will likely contain failure information.
The %AppData%\Microsoft\Teams\logs.txt file is used by the Teams app (specifically Teams.exe) to record significant application events. 
The %LocalAppData%\Microsoft\Teams\SquirrelSetup.log file is written by Update.exe, which is an executable that services the Teams app. Another log file of interest is %AppData%\Microsoft\Teams\logs.txt. When Teams is successfully installed, the log location switches from %LocalAppData%\SquirrelTemp to %LocalAppData%\Microsoft\Teams\SquirrelSetup.log. If %LocalAppData%\SquirrelTemp\SquirrelSetup.log doesn't indicate the cause or if you need more information to troubleshoot the issue, see Collect and analyze application and system logs. It can be easier to compare your log against the log from a successful installation (even on another machine) to see what's expected. Note that call stacks at the beginning of the log may not mean that an installation issue exists. The first thing to look for is an error message or a call stack near the end of the log. 
When Teams is installed, the Teams installer logs the sequence of events to %LocalAppData%\SquirrelTemp\SquirrelSetup.log. Troubleshoot installation and update issues Troubleshoot installation issues
If you see a failure message or if the version number is the same as in step 4, the update process failed.
Wait until Teams restarts, and then repeat step 1 to see whether the app is updated. The banner also lets you know if you’re already running the latest version in which case, no update is necessary. The link should be shown about a minute later as this process downloads the new version of Teams. Wait for the banner at the top of the app to indicate that a "refresh" of Teams is needed. Open the ellipsis menu again and click Check for updates. For example You have Microsoft Teams Version 1. A banner will appear that shows your current Teams version and when it was last updated. ) next to your profile picture, and then click About > Version. Check whether Teams is updated successfullyįollow these steps to check whether a Teams update is successfully installed. For additional troubleshooting information, see Teams troubleshooting. This article provides guidance for how to diagnose and troubleshoot installation and update issues for the Teams desktop client app running on Windows.
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